Glossary
Quick Quote, Full Quote, bundle day, waitlist, price check, variation and the other words used in the app.
The words used in the app, on the website and in this guide, in alphabetical order.
| Term | Meaning |
|---|---|
| Access factor | The extra handling time for stairs or a lift. Each end of the move that isn’t on the ground floor adds 15% for stairs or 6% for a lift. |
| Agency staff | Removalists from an employment agency rather than your own Roos. The agency needs 24 hours’ notice, so each job shows an agency deadline. |
| Arrived / Finished | The two buttons on the crew job sheet that record the start (arrived at the address) and end (finished unpacking) of the job. |
| Booking horizon | How far ahead clients can book. 120 days by default. |
| Bundle day | A moving day that already has a job booked. Clients who pick it get a bundle-day saving (5% by default), which helps cluster jobs. |
| Call back | A client who asked to talk to a person before paying. Their quote is marked Awaiting Call. |
| Chauffeur Service | 1 Roo: one removalist drives the truck and lifts with the client, who is the second pair of hands. $110 an hour by default. |
| Crew job sheet | The phone page for a job at /roo/crew/…: the clock, SOP checklist, items, details, truck trips and FINISH JOB. |
| Day sheet | Short for start-of-day sheet: the truck check the driver completes each morning, at /roo/day/…. |
| Deposit | The payment that locks in a date: 50% of the quote by default, at least $100. |
| FINISH JOB | The button that ends a job. It works out the final bill, marks the job Completed and sends the client their bill and feedback form. |
| Full Quote | A quote with every item listed and full addresses, for a fixed price. |
| Full Team Service | 2 Roos: the client can sit back while two removalists do the lifting. $165 an hour by default. |
| Launch days / moving days | The weekdays you move. Thursday, Saturday and Sunday by default. |
| Large / Small | The size of each room on the booking form. It decides how many items of each kind the room is assumed to hold. |
| Minimum hours | The least a job is billed for: 4 hours by default. |
| Price check | The comparison of a job’s quoted hours with your price standards for that number of bedrooms and Roos. |
| Price standards | Your table of typical minimum and maximum hours per home size, used for the price check. |
| Quick Quote | A quote from suburbs and rooms only, priced from typical contents and shown as a range (plus or minus 12% by default). |
| Review deadline | When the office must have reviewed a job: by default 8 pm two days before the move. |
| Roo | One of your removalists. |
| Rounded down | On the day, time on the job is rounded down to the quarter hour. A job of 5 hours 14 minutes is billed as 5 hours. |
| Short notice / waitlist | A booking made after the review deadline. It’s accepted as Waitlist and confirmed only if a crew is free. |
| Site key | The secret the WordPress website uses to send call-back requests and job applications to the app. |
| SOP | Standard operating procedure: the checklists on the day sheet (Start of Day) and job sheet (Arrival, On the Job, Finish Job). |
| Source | Where a quote came from: Website, Arcade, Phone, Email, Social, Referral, Repeat Client or Other. Reports use it. |
| Thank-you code | A personal promo code (HOP- followed by six characters) emailed after every completed move: 10% off the next move, usable twice, for a year. |
| Truck trip | One full truckload. If the load is bigger than the truck (32 m³ by default), the quote includes extra trips and extra driving. |
| Variation | Extra work agreed with the client on the day, recorded in hours when finishing the job. |
| Work speed | How much work a crew gets through per clock minute: 2.0 for two Roos, 1.4 for one Roo with the client helping. |